NEW OMNISTUDIO-CONSULTANT EXAM CRAM | OMNISTUDIO-CONSULTANT DISCOUNT

New OmniStudio-Consultant Exam Cram | OmniStudio-Consultant Discount

New OmniStudio-Consultant Exam Cram | OmniStudio-Consultant Discount

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Salesforce OmniStudio-Consultant exam is a certification test that is designed to assess a candidate's proficiency in using Salesforce's Omnichannel technology. Omnichannel is a customer service strategy that allows companies to interact with their customers across multiple channels, including email, phone, social media, chat, and text messaging. The Salesforce OmniStudio-Consultant Exam is intended for individuals who have experience working with Salesforce and are interested in expanding their knowledge of Omnichannel technology.

Salesforce Certified OmniStudio Consultant Sample Questions (Q137-Q142):

NEW QUESTION # 137
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product that is passed to the OmniScript with product details including the unit price, and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to return the quote. Which two tools should be used to meet these requirements?
Choose 2 answers

  • A. Decision Matrix
  • B. DataRaptor Extract
  • C. DataRaptor Transform
  • D. Expression Set

Answer: A,B

Explanation:
Comprehensive and Detailed In-Depth Explanation:The requirement involves creating a quoting process within an OmniScript where an agent selects a product (with a unit price), specifies grade and size, looks up a discount factor based on those inputs, and calculates the final quote. Two OmniStudio tools are needed to achieve this: Decision Matrix and DataRaptor Extract.
Here's why C. Decision Matrix and D. DataRaptor Extract are the correct answers:
* C. Decision Matrix:
* Purpose: A Decision Matrix in OmniStudio is a tool used to look up values based on multiple input conditions, returning a result that can be used in calculations or processes. It's essentially a configurable lookup table stored as a Salesforce custom object (DecisionMatrixDefinition).
* Application: In this scenario, the Decision Matrix is ideal for determining the discount factor based on the combination of grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large).
For example:
* Grade A + Small = 0.9 (10% discount)
* Grade B + Large = 0.85 (15% discount)
* And so on for all 20 combinations (5 grades × 4 sizes).
* Integration with OmniScript: The OmniScript can call the Decision Matrix via an Integration Procedure or directly reference it in a Calculation Action, passing Grade and Size as inputs and receiving the DiscountFactor as output.
* Why It Fits: The requirement explicitly states "look up a discount factor," and Decision Matrix is purpose-built for such multi-variable lookups, making it more efficient than manual coding or other tools.
* D. DataRaptor Extract:
* Purpose: A DataRaptor Extract retrieves data from Salesforce objects and maps it into a JSON format usable by OmniScripts or other components.
* Application: The product details, including the UnitPrice, are passed to the OmniScript when the agent selects a product. A DataRaptor Extract is needed to fetch this product data from a Salesforce object (e.g., Product2 or a custom object like QuoteLineItem__c) based on the selected product's ID. The extracted data (e.g., { "ProductId": "01t...", "UnitPrice": 100 }) is then available in the OmniScript's data JSON.
* Role in Calculation: After the Decision Matrix provides the discount factor, the OmniScript can use a Calculation Action to multiply the UnitPrice (from the DataRaptor Extract) by the DiscountFactor (from the Decision Matrix) to compute the quote (e.g., 100 * 0.9 = 90).
* Why It Fits: The process starts with product selection, and DataRaptor Extract is the standard OmniStudio tool for retrieving Salesforce data like unit price.
* How They Work Together:
* DataRaptor Extract: Fetches product details (e.g., UnitPrice) when the agent selects a product.
* Decision Matrix: Looks up the discount factor based on Grade and Size inputs.
* Calculation Action in OmniScript: Multiplies UnitPrice by DiscountFactor to return the quote.
Now, let's examine why the other options are incorrect:
* A. DataRaptor Transform: A DataRaptor Transform manipulates or reshapes data (e.g., converting JSON structures or applying formulas) but doesn't retrieve data from Salesforce or perform lookups like a Decision Matrix. While it could theoretically calculate the quote after data is fetched, it's not needed here since a Calculation Action within OmniScript can handle the multiplication, and it doesn't address the lookup requirement.
* B. Expression Set: An Expression Set defines reusable formulas or conditions in OmniStudio, often used in Integration Procedures or Calculations. While it could compute the final quote (e.g., UnitPrice * DiscountFactor), it doesn't retrieve data or perform lookups based on grade and size. It's a supporting tool, not a primary solution for this requirement.
References:
* Salesforce OmniStudio Documentation: Decision Matrix Overview - Describes using Decision Matrices for multi-condition lookups.
* Salesforce OmniStudio Developer Guide: DataRaptor Extract - Details retrieving Salesforce data for OmniScript use.


NEW QUESTION # 138
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers

  • A. Calculation Procedures and Matrices
  • B. Integration Procedures
  • C. FlexCard
  • D. OmniScript
  • E. OmniStudio Action

Answer: A,D,E

Explanation:
The correct OmniStudio tools to design a solution that meets these requirements are OmniScript, Calculation Procedures and Matrices, and OmniStudio Action. OmniScript can be used to create a user interface for capturing customer information and displaying suggested products. Calculation Procedures and Matrices can be used to compute the discount percentage per product based on the customer data provided. OmniStudio Action can be used to save the list of suggested products including discounts to Salesforce or an external system. Integration Procedures are not needed for this scenario, as there is no data integration involved.
FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.


NEW QUESTION # 139
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

  • A. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
  • B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
  • C. Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
  • D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

Answer: B

Explanation:
Explanation
The solution that the consultant should recommend to efficiently meet these requirements is to create an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that updates contact data in a consistent way, and then use it in multiple OmniScripts that need to update contact data at different points in the process. This will improve the design and maintenance of the OmniScripts


NEW QUESTION # 140
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?

  • A. Use a DataRaptor Transform to standardize the data format.
  • B. Create a reusable OmniScript to update address information.
  • C. Create new versions of the OmniScripts to collect the address information.
  • D. Add an address typeahead element to all the OmniScripts.

Answer: B


NEW QUESTION # 141
what can a DataRaptor Extract do?

  • A. Retrieve data from multiple related objects
  • B. Create data in multiple related objects
  • C. Extract data from a spreadsheet
  • D. Load data from external sources

Answer: A

Explanation:
A DataRaptor Extract can retrieve data from multiple related objects. A DataRaptor Extract is a tool that can read data from a Salesforce object or invoke a Salesforce API, using SOQL queries or Apex methods. A DataRaptor Extract can also use filters, joins, and formulas to manipulate the data. A DataRaptor Extract can retrieve data from multiple related objects by using lookup or master-detail relationships in the SOQL queries or Apex methods


NEW QUESTION # 142
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